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FAQs

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 2-5 business days to have your order processed. Our fulfillment warehouse will pack your goods and have them shipped as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. If you did not receive your tracking number after 15 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: LuxeCased partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as South Korea, Japan, China, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way ^^

Q: Do you ship Internationally?

A: Yes! We offer international shipping options too - no matter where you are, you can buy from us!

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the "Add To Cart" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does LuxeCased provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!